Security & Privacy
Last updated: 5/10/2021
You represent that you are at least 18 years of age (or the age of majority in the State in which you reside). If you are under the age of 18 (or the age of majority in the State in which you reside), this Site is not intended for you and you may not use this Site.
You may be required to create an account with Herbal Brands (“Account”) to access certain content and services on the Site. You are not permitted to share, sell, distribute or otherwise transfer your Account or allow your login credentials to be used by any other individual. Herbal Brands may terminate your Account and suspend your use of the Site for any reason or no reason, without prior notice to you, including but not limited to if Herbal Brands suspects that your Account is being used in an unauthorized manner.
The Site, including all information, services, images, logos, trademarks, graphics, software, and other content made available by Herbal Brands on the Site (collectively, the “Site Content”) are the sole property of Herbal Brands, its affiliates or their licensors and are protected by copyright and other laws, both in the United States and in other countries. You may not reproduce, modify, republish, distribute, resell, broadcast, reverse-engineer, create derivative works from or otherwise exploit in any manner, in whole or in part, the Site Content, except to the extent expressly permitted by Herbal Brands. You may download and copy Site Content made available to you on the Site for your personal and noncommercial use, provided that you keep intact any copyright or other proprietary notices displayed therein. Except for this limited license, Herbal Brands does not convey any interest in or to the Site Content. All rights not expressly granted herein are reserved by Herbal Brands, its affiliates and their licensors.
Digital Millennium Copyright Act
Herbal Brands endeavors to observe the requirements of the Digital Millennium Copyright Act. In the event you believe that any Site Content infringes your copyright or other intellectual property right, you may notify our designated agent by email at [email protected] or at the following mailing address:
Attn: Matt Homyk- DMCA Complaint
One Logan Square
Philadepphia, PA 19103-6998
You must include the following information in your complaint:
- a description of the copyrighted work or other intellectual property that you claim has been infringed;
- a description of the material that you claim is infringing with respect to the Site;
- your email address, mailing address and telephone number;
- a statement by you that you have a good faith belief that the use of the material on the Site is not authorized by the copyright owner, the copyright owner’s agent or law;
- a statement by you that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorized to act on the copyright owner’s behalf; and
- an electronic or physical signature of the copyright owner or person authorized to act on behalf of the copyright owner.
To the extent you submit any content to the Site, Herbal Brands cannot and does not guarantee that your User Material will not be misused by other Users. You are solely responsible and assume all risks associated with any User Material you submit or that is submitted through your Account.
Please keep in mind that whenever you voluntarily disclose personal information online - in the optional fields in your profile, through email, or in areas of the Site - that information may be accessible to other users of the Site or may be made public. Please do not post or add personal data to your profile or elsewhere on the Site that you would not want to be publicly available.
Acceptable Use Policy
The Site and its content are provided on an "as is" and “as available” basis. Herbal Brands makes no representations or warranties of any kind regarding: (1) the SITE content, including but not limited to (A) the accuracy, completeness, security, availability or timeliness of The SITE content, or (B) the results obtained OR TO BE OBTAINED from The SITE CONTENT; or (2) the absence of any malware or other harmful code on The SITE or within any Site content. Herbal Brands, its affiliates and licensors disclaim all warranties, express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement and fitness for a particular purpose.
CERTAIN JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, AND ACCORDINGLY, THE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU. IF YOU ARE A CONSUMER, ANY STATUTORY RIGHTS THAT CANNOT BE WAIVED BY YOU ARE UNAFFECTED BY THIS SECTION.
Limitation of Liability
In no event will Herbal Brands, its affiliates or licensors be liable to you for any direct, incidental, indirect, exemplary, punitive, special, or consequential damages, OR lost revenues or profits, arising out of or related to your use OF the Site, whether based on warranty, contract, tort, delict or any other legal theory and whether or not Herbal Brands has been advised of the possibility of such damages.
BECAUSE SOME JURISDICTIONS DO NOT ALLOW FOR THE EXCLUSION OF DAMAGES, Herbal Brands’ LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE maximum EXTENT PERMITTED BY THE LAWs OF SUCH JURISDICTION.
All questions concerning the construction, validity, enforcement and interpretation of this Agreement shall be governed by and construed in accordance with the domestic laws of the State of Delaware without giving effect to any choice of law or conflict of law.
Arbitration Agreement and Class Action Waiver
- Mandatory Arbitration. YOU AND HERBAL BRANDS AGREE TO SUBMIT ANY AND ALL DISPUTES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE (each, a “Dispute”) to binding arbitration pursuant to the Federal Arbitration Act (Title 9 of the United States Code), which shall govern the interpretation and enforcement of this arbitration agreement (“Arbitration Agreement”). You and Herbal Brands waive the right to a trial by jury and any right to have a Dispute heard in court.
In arbitration, Disputes are resolved by a neutral arbitrator instead of a judge or jury, discovery is more limited than in court, and the arbitrator's decision is subject to limited review by courts. The arbitrator can award on an individual basis the same damages and relief as a court, including monetary damages, injunctive relief, and declaratory relief. Judgment on the arbitrator's award may be entered in any court having jurisdiction thereof. A single arbitrator with the American Arbitration Association ("AAA") will conduct the arbitration, and the award may not exceed the relief allowed by applicable law. The arbitration will be conducted in the county of your residence or another mutually agreed location. The AAA's Consumer Arbitration Rules will apply. If AAA will not apply those rules, then AAA's Commercial Arbitration Rules will apply. The AAA's rules and a form that can be used to initiate arbitration proceedings are available at http://www.adr.org. You and Herbal Brands agree that if for any reason AAA will not conduct or becomes unavailable to conduct the arbitration, then a court may appoint a substitute arbitrator, and further agree that the choice of AAA as a forum is not integral to the Arbitration Agreement.
- Arbitration Class Action Waiver. You and Herbal Brands agree that the arbitration will be conducted solely on an individual basis and not on a class, representative, consolidated, or private attorney general basis. A Dispute may not be consolidated with a claim brought or discovery by any person or entity that is not a party to the arbitration proceeding. The arbitrator may not award relief to any person or entity other than a party to the arbitration proceeding and may only award such relief as is necessary to provide relief to a party to the arbitration proceeding. If a court deems any portion of this Section 2 invalid or unenforceable, then Sections 1 and 3 of this Arbitration Agreement will be null and void.
- Fees and Costs in Arbitration. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. Herbal Brands will reimburse you for those fees up to $7,500, unless the arbitrator determines the claims are frivolous. Likewise, Herbal Brands will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous.
- Non-Arbitration Class Action and Jury Waiver. You and Herbal Brands agree that if for any reason a Dispute proceeds in court rather than arbitration: (1) you and Herbal Brands waive any right to a jury trial; (2) the Dispute will proceed solely on an individual, non-class, non-representative basis; and (3) neither you nor Herbal Brands may be a class representative or class member or otherwise participate in any class, representative, consolidated, or private attorney general proceeding.
Electronic Communications. These Terms and any other documentation, agreements, notices, or communications between you and Herbal Brands may be provided to you electronically to the extent permissible by law. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference.
How To Contact Us
Our warehouse is located in Phoenix, AZ. All orders received Monday – Friday before 11am Mountain Standard Time will ship the same day. Orders received after 11am MST will likely ship the following business day. We do not ship on Saturday or Sunday.
All orders are shipped via UPS. Delivery times for Ground shipping are typically in the range of 3-5 business days, depending on where you live. You can choose expedited delivery to receive your order sooner.
While we always try to ship orders completely, occasionally back orders occur. Back orders will be filled as soon as they become available.
Herbal Clean offers a full 100% satisfaction guarantee on all of its products. If for any reason you are not satisfied, simply go online to www.herbalclean.com and click on the “guarantee” button. Fill out the form and click the submit button. Once you submit the form, you will receive an email with instructions on how to receive your refund. Please note, refunds must be submitted within 30 days of purchase. All refunds are based on MSRP and take 10-12 weeks to process once received. One refund per customer, per year. We do not accept product returns.
We employ the Internet's strongest security technologies, including Secure Sockets Layer (SSL). Your personal financial information necessary to complete your transaction is transmitted over the Internet in a safe and encrypted format using the latest security techniques.
Effective Date: 5/10/2021
- Information We Obtain
- How We Use the Information We Obtain
- Third-Party Analytics Services
- Interest-Based Advertising
- Information We Share
- Your Rights and Choices
- How We Protect Personal Information
- Children’s Privacy
- Links to Third-Party Services and Features
- How to Contact Us
Information We Obtain
We obtain personal information about you in various ways, such as when you visit our Sites or contact us.
The types of personal information we may obtain include:
- Contact information, such as name, telephone number, and postal and email address;
- User-generated content related to product reviews, comments, questions and answers;
- Payment information, such as name, billing address, and payment card details (including card number, expiration date and security code) for payments processed by us; to the extent payments are processed by third parties such as PayPal, the privacy policies of those parties govern the processing of this information;
- Order history, including information about products purchased or viewed on the Sites;
- Demographic information such as age and gender;
- Details you provide through contests, sweepstakes and surveys;
- Social media information, such as social media handles, content and other data shared with us through social media pages (such as our social media pages or other pages accessible to us);
- Information you provide in the course of applying for a job with us, such as details about your education, work and military history, legal work eligibility status, and background check information; and
- Other information you choose to provide, such as through our “Contact Us” feature, emails or other customer support tools.
When you visit our Sites, we may obtain certain information by automated means, such as cookies, web beacons, web server logs and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an internet tag, pixel tag or clear GIF, links web pages to web servers and cookies and may be used to transmit information collected through cookies back to a web server. The information we collect in this manner may include your device IP address, unique device identifier, web browser characteristics, device characteristics, operating system, language preferences, referring URLs, clickstream data, and dates and times of website visits.
We may use these automated technologies on our Sites to collect information about your equipment, browsing actions, and usage patterns. These technologies help us (1) remember your information so you do not have to re-enter it; (2) track and understand how you use and interact with our Sites; (3) tailor the Sites around your preferences; (4) measure the usability of our Sites and the effectiveness of our communications; and (5) otherwise manage and enhance our products and services, and help ensure they are working properly.
Your browser may tell you how to be notified about certain types of automated collection technologies and how to restrict or disable them. Please note, however, that without these technologies, you may not be able to use all of the features of our Sites. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device.
How We Use the Information We Obtain
We may use the personal information we obtain to:
- Provide our products and services;
- Process and fulfill transactions in connection with our products and services;
- Communicate with you (including providing you with offers and other communications about our products and services), respond to inquiries and offer customer support;
- Post your product reviews;
- Verify your identity;
- Personalize your experience on our Sites;
- Advertise and market our products and services;
- Administer participation in surveys, sweepstakes, promotions or other programs;
- Respond to your requests and inquiries and provide customer support;
- Manage career opportunities with us, including for recruitment purposes, candidate screening and evaluation, and employee onboarding;
- Operate, evaluate and improve our business (including developing new products and services; enhancing, improving and analyzing our products and services; managing our communications; analyzing our user base and Sites; performing data analytics and market research; and performing accounting, auditing and other internal functions);
- Maintain and enhance the safety and security of our Sites, products and services and prevent misuse;
- Exercise our rights and remedies and defend against legal claims;
- Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
- Comply with and enforce applicable legal requirements, relevant industry standards and Herbal Brands policies, including our Terms
We also may use the information in other ways for which we provide specific notice at the time of collection.
Third-Party Analytics Services
We may use third-party analytics services on our Sites, such as Google Analytics. The information we obtain through the Sites may be disclosed to or collected directly by these services. To learn more about Google Analytics, please visit https://www.google.com/policies/privacy/partners/.
The Sites are not designed to respond to “do not track” signals from browsers.
Information We Share
We may share the information we obtain about you with our affiliates and subsidiaries. We also may share the information we obtain about you with third-party vendors and other entities to perform services on our behalf, such as website hosting, data analytics, order fulfillment, research, advertising, payment processing and other services.
We also may disclose personal information (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity or (6) otherwise with your consent or as directed by your representative.
We reserve the right to transfer any personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
Your Rights and Choices
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized access, destruction, loss, alteration, disclosure or use.
Links to Third-Party Services and Features
For your convenience and information, our Sites may provide links to other online services, and may include third-party features such as apps, tools, widgets and plug-ins. For example, we may facilitate access to the online maps of content providers like Google, which may use your geolocation information. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by Herbal Brands, we are not responsible for these third parties’ information practices.
How to Contact Us
Herbal Brands, Inc.
PO Box 1450
Tempe, AZ 85280