Questions, answered.

Peace-of-mind delivered.

SHIPPING

When will my order be shipped?

Orders placed before 12 pm PST on weekdays will be shipped the same day. Orders placed after 12 pm PST on weekdays will be shipped the next business day. We do not ship on Saturdays and Sundays.

Do you offer free shipping?

Yes, we offer complimentary FedEx 2Day shipping on all orders under $100. For orders of $100 or more, we provide complimentary FedEx Standard Overnight shipping.

Can I upgrade my shipping option?

Yes, you have the option to upgrade to FedEx Standard Overnight shipping for an additional $15.00 on orders under $100.

What is the delivery timeframe for orders shipped with FedEx Standard Overnight shipping service?

Orders placed before 12 pm PST Monday to Thursday will be delivered the next business day (excluding holidays). Orders placed between 12 pm PST Thursday and 12 pm PST Friday will be delivered on Monday (excluding holidays). Orders placed after 12 pm PST on Friday will be delivered on Tuesday (excluding holidays). Saturday delivery is not available for the Standard Overnight Shipping service.

Do you deliver on Saturdays?

Saturday delivery is only available with the FedEx 2Day shipping. It is not available for the FedEx Standard Overnight shipping.

Can I ship to a PO or APO box?

No, FedEx does not deliver to PO or APO boxes. Please provide a physical address for delivery.

Is the FedEx Standard Overnight shipping fee refundable?

No, the $15.00 shipping fee is non-refundable.

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service team immediately at info@herbalbrands.com for further assistance. Provide your order number and include photos of the damaged items and packaging

What if my package is lost during transit?

If your package is lost during transit, please contact our customer service team at info@herbalbrands.com. We will work with the carrier to locate your package or send a replacement.

Do you ship internationally?

Currently, we only ship within the United States. We do not offer international shipping at this time.

RETURNS

What is Herbal Clean's satisfaction guarantee?

Herbal Clean offers a full 100% satisfaction guarantee on all of its products within 30 days of purchase. Open to US Residents only.

IMPORTANT: For orders from our authorized reseller partners, please carefully read the "How do I request a refund? FAQ"

How do I request a refund?

Herbal Clean offers a 100% satisfaction guarantee on all its products within 45 days of purchase. 

 IF YOU PURCHASED FROM THIS WEBSITE 

HOW TO SUBMIT A RETURN REQUEST FOR ORDERS PLACED ON HERBALCLEAN.COM

Click the profile icon in the store's navigation.

1. Log in to your account:
- In the "Email" field, enter your email address, and then click "Continue".
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click "Submit request".

Within 5 business days you will receive a status of your refund via email instructing you on the next steps.

 

 IF YOU PURCHASED FROM AN AUTHORIZED RESELLER 

For orders from our authorized reseller partners, please print out and complete the attached PDF with the following information:

First and Last Name
Age (including year)
Full Address
Email Address (if you provide your email you will receive updates about the processing of your rebate)
Phone Number
Name and address of store you purchased item from
Item Name

You will be required to mail in the completed form, your proof of purchase (such as your original receipt), and the UPC barcode from the box or label of the Product to: Attn: Herbal Brands, HBR – 10000 PO Box 472 Scottsdale, AZ 85252. 

Once your form is received, you will receive email updates on the processing of your refund if you provided a valid email address. If you do not provide a valid email address, you can call into the toll free number and follow up on your refund request: 800-286-9146. Please note that refund requests must be submitted within 45 days of purchase. All refunds are based on MSRP and take 10-12 weeks to process once received. Only one refund per customer per year is allowed. We do not accept product returns.

You are responsible for costs incurred in mailing in the required Guarantee request information. Any refund that is granted will be based on the purchase price on the receipt and may take 8-10 weeks to process, once received. Consumer pays all taxes, and any taxes paid will not be refunded. Herbal Brands reserves the right to verify information, require a proof of purchase, or deny Guarantee requests in its discretion in cases of suspected fraud or if the customer has abused the Guarantee. Please note that because we are unable to control the quality of our Products sold by unauthorized sellers, unless otherwise prohibited by law, the Herbal Brands, Inc. 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers.

One time use only. Not valid with any other offer. No cash value. Void where prohibited by law. One refund per household per 12 month period. U.S. Residents will receive a MasterCard® Prepaid Card (the “Reward Card”). Prepaid card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license by MasterCard International Incorporated. This card is administered by North Lane Technologies, Inc. U.S. (including Puerto Rico) offer is only payable in US Dollars. Mastercard is a registered trademark of Mastercard International Incorporated. MasterCard is accepted at millions of locations worldwide. Card valid for up to six (6) months; unused funds will be forfeited at midnight EST the last day of the month of the valid thru date. Once expired, this card is void and will not be replaced. If you do not spend all the funds on the card prior to the expiration date, the remaining funds will not be available to you. You have no right to the funds except to use them for authorized transactions prior to the expiration date shown on the card. Subject to applicable law, and except as otherwise provided in the Cardholder Agreement, this Card is not redeemable for cash or recurring payments. Read Cardholder Agreement for complete terms and conditions, including a binding individual arbitration clause. The Card is issued for loyalty, award, or promotional purposes and is not a gift card; nor is it intended for gifting purposes. No money has been paid by you for the card. Card terms and conditions apply, see https://login.mypaymentvault.com 

® Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

What is the time frame to submit a refund request?

Refund requests must be submitted within 30 days of purchase.

How are refunds processed?

All refunds are based on MSRP and take 10-12 weeks to process once received. Only one refund per customer, per year, is allowed.

Do you accept product returns?

No, we do not accept product returns. Refunds are processed without the need to return the product.

How long will it take to receive my refund?

Once your refund request is received, it typically takes 10-12 weeks to process.

PRODUCTS

What is a pre-cleanse and why is it important?

A pre-cleanse helps prep your body for a same-day detox. It ensures your body is ready to effectively flush out toxins when you start your detox process.

How do I start a pre-cleanse?

To begin a pre-cleanse, follow these simple steps:

  • Eliminate Toxins: Remove all toxins from your daily routine as soon as possible and avoid them for as long as you want to stay cleansed.
  • Drink Water: Stay hydrated to keep your digestive system active and help flush out toxins, even before you start your detox.

Manage Food Intake: Avoid overeating. An empty stomach can help vitamins and minerals pass through your digestive system more easily.

How long should I pre-cleanse before a detox?

The duration of a pre-cleanse can vary depending on your individual needs and the level of toxins in your body. It's best to start eliminating toxins and following pre-cleanse steps as soon as possible for optimal results.

How does the same-day detox work?

As you start taking one of our same-day detox cleanses, your body begins the detox process immediately. It typically takes about 90 minutes to complete the process, which involves consuming one of our products, drinking water, and urinating three times or more.

How long does the detox process take?

The entire detox process takes approximately 90 minutes. This includes consuming the detox product, drinking plenty of water, and urinating multiple times to flush out the toxins.

What happens after the detox process is complete?

After completing the detox process, your body will be in the Herbal Clean Zone for an estimated 5 hours. During this time, your system is effectively cleansed of toxins.

What makes Herbal Clean products effective?

Each Herbal Clean product is formulated with a unique blend of herbs and minerals that work together to support the natural detox process. These ingredients help to effectively cleanse your body of toxins.

How can I maintain the cleanse?

To maintain the cleanse, avoid exposure to environmental or lifestyle toxins, as they can reintroduce toxins into your body.

What is Ultra Eliminex?

Ultra Eliminex is the premier 1-step Herbal Clean cleansing product formulated for all body types and levels of toxin exposure. It is designed to provide a powerful and comprehensive detox solution.

What makes Ultra Eliminex different from other detox products?

Ultra Eliminex features a potent and rich blend of powerful detoxifying herbs and minerals. This unique formulation is tailored to handle a wide range of detox needs, making it an ideal match for anyone seeking an effective cleanse.

Who can use Ultra Eliminex?

Ultra Eliminex is suitable for all body types and levels of toxin exposure, making it a versatile detox solution for everyone.

What benefits does Ultra Eliminex offer?

Ultra Eliminex is designed to provide a thorough and efficient detoxification process. Its powerful blend of herbs and minerals helps to cleanse your body of toxins, ensuring you achieve optimal detox results.

How do I use Ultra Eliminex?

For best results, follow the instructions provided with the product. Typically, you will need to consume the product, drink plenty of water, and allow time for the detox process to take effect.

How do I use Herbal Clean detox products?

Each Herbal Clean detox product comes with clear and detailed instructions on the product packaging and on our products page. It is crucial to follow these instructions exactly to achieve your same-day detox cleanse.

What is a pre-cleanse and should I do one?

A pre-cleanse helps prepare your body for the detox process. If possible, it's recommended to do a pre-cleanse to maximize the effectiveness of your same-day detox cleanse.

How much water should I drink during the detox process?

Be sure to drink at least 48 oz of water when taking an Herbal Clean same-day cleanse. Proper hydration is essential for the detox process to work effectively.

How many times should I urinate during a same-day detox?

You should urinate 3 or more times during a same-day detox. This helps ensure that your system is effectively cleansing. Be sure to consume enough water, aiming to drink at least 48 oz of water when cleansing your system.

Can I eat while doing a same-day detox?

While it is recommended to start your detox on an empty stomach, if you need to eat during the detox process, opt for light, easily digestible foods such as toast or crackers to avoid discomfort.

Does combining same-day detox products produce better results?

Each Herbal Clean product has been specially formulated to meet the needs of specific body types and toxin exposures. Combining different products is not necessary and may not provide better results. To find the right detox for you, check out our product picker and answer 3 easy questions to receive a personalized recommendation.

How often can I use Herbal Clean products?

Herbal Clean products are not intended for daily use. It is not recommended to use an Herbal Clean product more than twice monthly.

Where can I find the instructions for my detox product?

Instructions are provided on the product packaging and are also available on our products page on the website.

Why is it important to follow the instructions exactly?

Following the instructions exactly ensures that you achieve the best possible results from your detox cleanse. Deviating from the instructions can affect the efficacy of the detox process.

How do I know which Herbal Clean product is right for me?

Whether you’re exposed to toxins from the environment or lifestyle choices in the last 30 days, toxins may still be present in your system. No worries, we are here to help you find the right product for your needs.

How can I find a personalized product recommendation?

Visit our products page and filter by your exposure and lifestyle. This information will help us recommend the best product for your cleansing needs.

Where can I buy Herbal Clean products?

Herbal Clean is available at thousands of stores nationwide! Find one of our authorized retailers in your neighborhood now.

Can I purchase Herbal Clean products online?

Yes, you can purchase Herbal Clean products through our website on the products page or from our authorized seller, WishingUWell, on Amazon.

For more information or further assistance, please contact our customer service team at info@herbalbrands.com.