100% Money Back Satisfaction Guarantee

If you’re not satisfied, we’re not happy.

We stand behind our products. Period. If you are not happy with your Herbal Clean detox product, just complete the form below to begin the refund process. Once your information is submitted, you will receive an email confirmation. Check your junk mail in case you don’t see it in your inbox.

To complete the refund, you must print your email confirmation and mail it along with your original receipt and barcode from the packaging. If you purchased an Ultra Eliminex product, can you write the UPC on the email confirmation. It can take 8-10 weeks to process your rebate. Once your refund is processed, you will receive a MasterCard® Prepaid Card mailed to the address you provide.


Official Policy

Herbal Brands, Inc. 45-Day Satisfaction Guarantee:

Herbal Brands, Inc. proudly stands behind our Herbal Clean, and other products (“Product(s)”) and quality controls. We offer a 100% satisfaction guarantee to the original purchaser of our Products who purchased our Product from Herbal Brands or from one of our authorized sellers.

After filling out the online form, you will receive an email with instructions on how to make a claim. You will be required to mail in the email, your proof of purchase (such as your original receipt), and the UPC barcode from the box or label of the Product (or you may be provided with alternative instructions related to the provision of proof of the barcode for certain products) to: Attn: Herbal Brands, HBR – 10000, PO Box 472, Scottsdale, AZ 85252. You are responsible for costs incurred in mailing in the required Guarantee request information.

Any refund that is granted will be based on the purchase price on the receipt and may take 8-10 weeks to process, once received. Consumer pays all taxes, and any taxes paid will not be refunded. Herbal Brands reserves the right to verify information, require a proof of purchase, or deny Guarantee requests in its discretion in cases of suspected fraud or if the customer has abused the Guarantee.

Please note that because we are unable to control the quality of our Products sold by unauthorized sellers, unless otherwise prohibited by law, the Herbal Brands, Inc. 45-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers.

Not valid with any other offer. No cash value. Void where prohibited by law. U.S. Residents will receive a MasterCard® Prepaid Card (the “Reward Card”). Prepaid card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license by MasterCard International Incorporated. This card is administered by Wirecard North America, Inc. U.S. (including Puerto Rico) offer is only payable in US Dollars. Mastercard is a registered trademark of Mastercard International Incorporated. MasterCard is accepted at millions of locations worldwide. Card valid for up to (6) twelve months; unused funds will be forfeited at midnight EST the last day of the month of the valid thru date. Once expired, this card is void and will not be replaced. If you do not spend all the funds on the card prior to the expiration date, the remaining funds will not be available to you. You have no right to the funds except to use them for authorized transactions prior to the expiration date shown on the card. Subject to applicable law, and except as otherwise provided in the Cardholder Agreement, this Card is not redeemable for cash or recurring payments. Read Cardholder Agreement for complete terms and conditions, including a binding individual arbitration clause. The Card is issued for loyalty, award, or promotional purposes and is not a gift card; nor is it intended for gifting purposes. No money has been paid by you for the card. Card terms and conditions apply, see login.wirecard.com. ® Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.